In my SERV 216 class, "Blueprinting Services," guided by Professor Ricardo Martins, we focused our project on St. Bibiana, an upscale Coastal Italian restaurant part of Hotel Bardo, a Left Lane hotel, in Savannah, with a deep dive into its guest experience. In this project, we engaged in comprehensive on-site research, led a workshop, identified critical pain points, developed prototypes to address these issues, and gathered our insights into an easily understandable and accessible blueprint.